Warranty Return Periods – Electrical Shop
Support No – 079 855 5580 / 081 352 1820
Email – support@electricalshop.co.za
The following warranty return periods apply to all Electrical Shop products:
1.1 Within 14 business days from date from the date of purchase:
All goods must be returned within a period of 14 days subsequent to the date on the proof of purchase. If the goods do not fit the purpose and description specified, then we will either grant replacement of the product or a refund for the price that you purchased the goods for. However, if the goods are no longer sealed or within the original packaging, a reasonably small fee may be charged to compensate for the utilization of the good or for the repackaging of the goods.
1.2 Consumer Protection Act Warranty Period:
Within the first 6 months from the date of purchase as indicated on the proof of purchase, if the goods are faulty you may return the goods to Kosadia Electricals outlet for either a repair, replacement of the same goods or refund the price paid for the goods (refunds based on the amount paid at the time of purchase, it is not subject to price fluctuation). On returning the goods to the outlet please clearly indicate whether you would prefer a repair, replacement or refund. Kindly note that Kosadia Electricas will have to first return the goods to the relevant manufacturer prior, in order to confirm a manufacturing defect or hardware problem. Before authorizing a refund, this process is done to eliminate any damage caused by customers or damage caused through other warranty exclusions.
1.3 Warranty Period:
The warranty period commences subsequent to the first 6 months from the purchase date but within the boundaries of the manufacturer’s warranty. However, under the circumstance that the goods are faulty after the first 6 months of the purchase date as indicated on your invoice, you will be able to return the goods to Kosadia Electricals outlet for a repair. This clause is subject to the condition that your purchase still falls within the manufacturer’s warranty as shown on your warranty documentation. On your behalf, Kosadia Electricals will return the goods to the manufacturer or supplier for a warranty repair.
ALL ORDERS WHICH ARE PROCESSED AND ARE COMPLETED CURRENTLY CUSTOMER WILL BE LIABLE FOR CANCELLATION/PENALTY FEES…
IF ORDER IS TO BE CANCELLED OR CHANGED AFTER THE ITEMS HAVE BEEN DISPATCHED FROM STORE CUSTOMER WILL BE LIABLE FOR CANCELLATION/PERNALTY FEE..
ALL REFUND HAVE A TURN AROUND TIME OF 7 WORKING DAYS TO BE PROCESSED COMPLETELY